Why People Hate Billing Companies!

Often we hear complaints from treatment center staff about the terrible experiences they have with their previous “billing company”. Choosing the right revenue cycle partner is an important decision. The right company will foster an attitude of mutual partnership, respect and care. The wrong “billing company” can plummet your revenue cycle beyond repair through billing errors, inconsistent processes and poor communication. Here are just a few of the main complaints about “billing companies” we hear.

1.      Poor Communication and Customer Service –We regularly hear horror stories from clients about their previous “billing company’s” poor communication, how they were unable to get an honest answer to a simple question and often felt like they were being avoided. At PRRS we treat each client like a partner. With regularly scheduled client meetings, unrestricted access to our leadership team, an assigned Client Services Representative, and an assigned Utilization Manager we go above and beyond to integrate our team and your team, partnering in the revenue cycle process.

2.      Transparency and Reporting –A chief complaint from the industry is the ability to monitor and track what’s happening. Too often billing providers try to hide or disguise their own errors and omissions issues by simply not allowing a client access to their own billing information. We believe and encourage our client’s to be an active agent in their revenue cycle. We provide detailed reporting and review it with each client. Additionally, each client is granted access to our billing software, this allows our clients to see what’s happening with their revenue cycle, build custom dashboards, reports and more at the touch of a button.

3.      Errors and Omissions – Costly “billing” errors and failure to capture valuable charges in a timely manner can have significant negative impact on your revenue cycle. Often this is caused by a single point of failure system (having only one set of eyes on the work). While we understand mistakes will happen and “nobody is perfect” we believe this attitude is unacceptable when it comes to your revenue cycle. PRRS, Inc. employs a rigorous quality assurance process that tracks errors and omissions before they are sent to the payer. This process helps ensure all revenue is captured, maximized and helps prevents costly audits.

4.      Discounted Rates Equal Discounted Service – It’s the age old adage “You get what you pay for”. We have rescued far too many clients from “discount billing companies” providing substandard service. These smaller less than reputable billing companies often lack the infrastructure, training, resources and technology needed to optimize your revenue cycle. Often the “cost” of repairing the negative impact from these “discount” billing companies far outweighs the price of choosing a reputable revenue partner like PRRS. PRRS is a full service revenue management company, in operation over 5 years and our team specializes in providing quality service to the behavioral healthcare community.

Choosing the right revenue partner ensures you have a healthy, optimized revenue cycle. Watch out for these common pitfalls and make sure you have all the information you need prior to signing on with any service provider. For information on PRRS and how we can help, visit us on the web at www.PRRSInc.com, or call us 1-888-405-3118 x 238.